Privacy Policy
Last Updated: May 20, 2026
Introduction
Need A Ride LLC ("we," "us," or "our"), based in Lafayette, Louisiana, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our transportation and courier services, including our website, online booking forms, and automated messaging systems.
1. Information We Collect
We collect information that you provide directly to us through our booking engine and inquiry forms, including:
• Name, email address, and phone number
• Pickup and drop-off locations
• Billing information and payment details (processed securely in USD)
• Communications between you and our support team via automated messaging or email.
2. How We Use Your Information
We use your data on the legal basis of contract fulfillment and legitimate business interests to:
• Process and confirm your ride or courier bookings.
• Send automated trip updates and notifications.
• Securely process payments for services rendered.
• Improve our Lafayette-based logistics and customer experience.
• Comply with legal obligations and respond to safety inquiries.
3. Sharing with Third Parties
We do not sell your personal data. We share information only with trusted third-party providers necessary for our operations, such as:
• Payment Processors: To securely handle transactions in USD.
• Communication Tools: To deliver automated service messages and emails.
• Logistics Platforms: To coordinate routes and delivery dispatch.
• Law Enforcement: Only when required by law or to protect public safety in Lafayette.
4. Data Security & Retention
We implement industry-standard security measures to protect your electronic and paper records. We retain your personal data only as long as necessary to provide our services and meet local tax or legal record-keeping requirements.
5. Cookies & Online Tracking
When you use our website, we may use cookies and similar tracking technologies to analyze site traffic and maintain your booking session preferences. You can adjust your browser settings to refuse cookies, though some features of our booking engine may not function correctly as a result.
6. Your Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or ask for the deletion of your records, subject to legal retention obligations.
7. Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact us at:
Need A Ride LLC
2504 E Simcoe St, Lafayette, LA 70501
Email: info@needaride-la
Phone: (337) 441-8717